FAQs

What is Ártiko?

Ártiko is a clothing brand focused on creating clean, comfortable, and versatile garments. We specialize in high-quality hoodies, polos, and caps designed to be stylish, durable, and easy to wear every day. Each item is made to order, ensuring quality and attention to detail in every piece.

Where are your products made?

Our pieces are crafted using premium blends of cotton, polyester, and elastane, chosen for softness, durability, and performance. Each product is designed with comfort and long-lasting quality in mind and is produced only when ordered.

Do you ship worldwide?

Yes. We offer international shipping. Shipping rates and delivery times depend on your location and are calculated at checkout.

How long does shipping take?

Delivery times vary depending on your region:

  • Domestic orders (Dominican Republic): 3–7 business days

  • International orders: 7–21 business days

You will receive tracking information as soon as your order ships.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your shipment from that link or through our “Track Order” page.

What if my item arrives damaged or incorrect?

Because our products are made to order, we cannot offer replacements for change of mind or sizing issues.
If you receive a damaged or incorrect item, contact us within 7 days with your order number and a photo. We will provide guidance for a resolution, which may include a store credit.

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit and debit cards

  • PayPal

Availability may vary depending on your region.

Are your products unisex?

Yes. Most Ártiko items are designed with a clean, timeless fit suitable for both men and women.

How do I choose my size?

Each product page contains a detailed size guide. If you’re between sizes, we recommend sizing up for a more relaxed fit.

How do I care for my Ártiko garments?

For best results:

  • Machine wash cold

  • Use mild detergent

  • Do not bleach

  • Hang to dry or tumble dry low

This keeps the fabric soft and maintains its original shape.

How can I contact customer support?

You can reach us anytime at support@artikoapparel.com. We typically respond within 24–48 hours.

Do you allow discount code stacking?

No. Only one discount or promo code can be applied per order at Artiko Apparel.
Discounts cannot be combined with other offers, automatic promotions, or site-wide sales (including Black Friday or seasonal events).

If you have more than one discount available, we recommend using the highest-value offer.

Track Order – FAQ

  1. How can I track my order?
    Enter your tracking number in the field above or use the link sent to your email to see the latest delivery updates.

  2. Where do I find my tracking number?
    Your tracking number is sent to your email as soon as your order is shipped. Check your inbox (and spam folder) for an email titled “Your Order Has Shipped – Tracking Inside.”

  3. My tracking number is not working. What should I do?
    Tracking numbers may take 24–48 hours to update after shipment. If it still doesn’t work after 48 hours, contact support@artikoapparel.com.

  4. How long does shipping take?
    Delivery times vary by location. Please refer to our Shipping Policy for detailed information.

  5. Why is my order taking longer than expected?
    Delays may occur due to:

  • High seasonal demand

  • Customs processing

  • Carrier delays

  • Incorrect or incomplete shipping information

If your package is delayed, contact our support team.

  1. I received only part of my order. Where is the rest?
    Some items may ship separately due to production schedules or fulfillment logistics. You will receive separate tracking numbers when this happens.

  2. My package says “Delivered” but I didn’t receive it.
    Please follow these steps:

  • Check around your home or mailbox area

  • Ask neighbors or building staff

  • Confirm the shipping address

  • Wait 24 hours — sometimes carriers mark packages early

If it still doesn’t appear, contact support@artikoapparel.com.

  1. Can I change my shipping address after my order is placed?
    Orders can only be updated before they are shipped. Contact us immediately if you need to make a change.

  2. What if my package is lost or damaged?
    We will help you file a claim with the carrier or provide guidance if your item is damaged or incorrect.
    Remember: we do not offer replacements for sizing or change of mind because each item is made to order.