Contact Info

General Inquiries

For questions about our products, services, or store policies:

Order Support

Need help with an existing order? Please include your order number in your message for faster assistance:

Shipping & Tracking

If you have questions about shipping times, tracking information, or delivery issues, contact us at:

Returns, Refunds & Damages

Because ÁRTIKO Apparel is a made-to-order POD online store, we do not offer returns or exchanges for change of mind or incorrect sizing. For damaged, defective, or incorrect items, contact us within 7 days with your order number and photos:

Business Address

ÁRTIKO Apparel (Online Store – based in Dominican Republic)

4 Sánchez Street, Santo Domingo 10404, Dominican Republic

Operating Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)
  • Weekends and holidays: Limited support via email
International Customers

Please note: shipping costs, customs duties, and import taxes are the responsibility of the customer. ÁRTIKO Apparel is not liable for delays caused by customs or carriers outside our control.

Privacy & Security

Your personal information is protected under Law 172-13 on the Protection of Personal Data (Dominican Republic) and international regulations (GDPR, CCPA/CPRA). For questions regarding data privacy or to exercise your rights, email: support@artikoapparel.com

Contact Us